Job Description
We're looking for multiple Remote Customer Service Representatives to join a dedicated team supporting TRICARE beneficiaries. If you have a passion for providing outstanding customer service and a desire to assist our military community, this role is for you!
Why Join Us?
Work remotely from the comfort of your home
Competitive pay with additional health and wellness benefits
Meaningful work supporting military service members, veterans, and their families
Training provided to ensure your success
What You'll Do
Respond to inquiries from TRICARE beneficiaries and providers via phone, chat, email, and other written communication.
Provide accurate information about enrollment, claims, referrals, authorizations, and appointments.
Take ownership of customer issues and provide timely resolutions using sound judgment and available resources.
Maintain professionalism and adhere to performance metrics, including response time and accuracy.
Document customer interactions in a CRM system for accurate record-keeping.
Participate in continuous training to stay informed and enhance service capabilities.
Ensure regular and consistent attendance while following assigned schedules.
What We're Looking For
Required Qualifications:
High School diploma or GED
U.S. Citizenship required
Ability to obtain and maintain a favorable Department of Defense (DoD) background investigation
At least two years of customer service experience
Excellent verbal and written communication skills
Comfortable navigating multiple screens and systems simultaneously
Self-motivated with the ability to work independently in a remote setting
Preferred Qualifications:
Experience in TRICARE customer service
Call center experience, including chat messaging
Military affiliation or experience working with the military community
Key Skills for Success
Technical Proficiency: Strong data entry skills and ability to meet daily call/chat goals.
Customer Service & Empathy: Active listening, patience, and a helpful approach to resolving issues.
Adaptability & Resilience: Ability to handle multiple tasks in a fast-paced environment.
Communication & Collaboration: Ability to engage with diverse individuals and provide clear information.
Organizational Skills: Strong attention to detail and ability to prioritize tasks effectively.
Work Environment
Ability to work any assigned shift within the designated hours
Overtime may be required as needed
Remote: A private, secure workspace with high-speed internet is required.
Extensive computer work, prolonged sitting, and wearing of a headset.
Ready to Make an Impact?
If you're passionate about helping others and want to be part of a team that supports military families, apply today!
Employment Type: Full-Time
Salary: $ 18.00 22.00 Per Hour
Job Tags
Hourly pay, Full time, Remote work, Shift work,