Customer Support Representative (English) Job at RateHawk, Remote

SXlwSmFpVXljelNyeGlsQVh5U3Y0WUxXYnc9PQ==
  • RateHawk
  • Remote

Job Description

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Representative (English language) to help us keep our clients happy and our operations smooth.

Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

Job Responsibilities:

  • Being front line voice and ears of our company, providing customer support via calls and emails for our international clients and partners;

  • Assisting clients and partners with existing reservations and questions before booking;

  • Distributing requests among departments and teams;

  • Logging activity in CRM.

Requirements

What You’ll Do:

  • Advise clients: You will serve as thefront line voice and ears of our company, providing customer support via calls and emails for our international clients and partners;
  • Communicate: Assist clients and partners with existing reservations and answer questions prior to booking;
  • Work with systems: Distribute requests among departments and teams and log activity in CRM.

What We’re Looking For:

  • English Proficiency: Upper Intermediate level (both spoken and written).

  • Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.

  • Quick Learner: Ability to learn quickly and stay results-focused.

  • Tech Requirements: A functioning computer and microphone.

Benefits

What We Offer:

  • Remote Work: Work from the comfort of your home.
  • Great Team: Join a young and active team of super specialists.
  • Convenient Schedule: 5/2 (Monday-Friday) from 9 a.m. to 18 p.m. (GMT+2) or 2/2 from 9 a.m. to 21 p.m. (GMT+2).
  • Competitive Salary: Earn a base salary of 700 EUR + up to 100 EUR in bonus KPI.
  • Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
  • Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
  • Perks: Enjoy corporate discounts on hotels and other services.

The Process:

  • Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
  • Meeting with HR: A friendly chat with our HR team.
  • One minute Internet Speed Test: Just to make sure you’re all set for remote work.
  • Interview results and offer!

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!

Job Tags

Remote job, Monday to Friday,

Similar Jobs

Sterling Engineering, Inc.

FSQA Manager | Food Manufacturing | Stockton Job at Sterling Engineering, Inc.

 ...Medical, Dental, Vision, PTO, 401K Are you passionate about food safety and quality? Do you bring deep expertise in bakery...  ...processing, food safety, and quality-preferably in bakery or manufacturing. ~ HACCP certification required; BRC or SQF certification preferred... 

Benore Logistic Systems, Inc

Warehouse Manager Job at Benore Logistic Systems, Inc

 ...Logistic Systems, Inc. is seeking an experienced and strategic Warehouse Operations Manager to lead, plan, and oversee all aspects of warehouse...  ...~ Competitive salary ~401(k) with company match (up to 3%)~ Section 125 Pre-Tax Benefit Plan Health & Wellness... 

Shell

Shell Team Member Overnight Job at Shell

 ...providing fast, friendly, and accurate services to customers? Do you thrive in a team environment? Become an overnight crew member at Shell The primary responsibility of a Shell Crew Member is to provide a Clean, Friendly, and In-Stock experience for every customer. As... 

Sonstegard Foods Company

Shipping Coordinator Job at Sonstegard Foods Company

 ...Job Description Sonstegard Foods Company is a leading manufacturer and wholesaler of shell eggs along with powdered, liquid and frozen egg products. We operate facilities in five states and sell our products into domestic and international markets. We are proud that we... 

Elwyn

Recovery Coach Job at Elwyn

 ...Schedules Retirement Savings Plan Join us and be a part of something bigger. Apply today. Responsibilities: Elwyn seeks a Recovery Coach to meet with newly enrolled individuals after their screening review to assist with the enrollment process and begin...